Policies, Resources & Frequently Asked Questions
First and foremost, thank you for being here! Please see below for all the policies and details for Broken Pine Studio.
If I haven't been able to answer your question here fully please send me a message! You can reach out to me through the Contact link in the site menu or directly at:
The Jewelry of Broken Pine
The items I make are one-of-a-kind pieces of reclaimed metals and genuine gemstones. There are no templates or molds used in any part of my fabrication process and the tools I use are purposely limited to stay true to the art of handmade jewelry. There are inconsistencies and natural character that will make every piece of jewelry truly unique for you which should be expected and appreciated. I forge, hammer, saw, solder, tweak, twist, stamp, texture and polish everything by hand and with skill, taking the time it requires to produce beautiful, solid pieces of heirloom quality jewelry.
Shipping: Domestic & International
All listings are available to ship within 2-4 days once purchased unless the product listing says otherwise. I use USPS 1st Class services for a transit time frame of 2-5 business days and the shipping charge is a flat-rate of $5. Unconfirmed addresses or shipping to a home that isn't your own will result in Signature Release delivery. All shipping charges are responsibility of the buyer. If more than one item is purchased the additional shipping charge will be refunded to you. *After your purchase through my website you should receive separate order and shipping confirmations sent on my behalf. Please check your Spam folder if those are not coming to your primary inbox.
International Shipping: Currently, I charge a flat-rate $12 for USPS 1st Class International shipping services. USPS in any form does not offer tracking overseas until it hits your doorstep or postbox. Due to customs requirements and the shipping carrier's methods I have no way to estimate timeframe of delivery or the potential taxes. You should be able to estimate this with your Postmaster or Customs office. Please understand that international shipping could delay your item to you by 1 week up to 30 days.
I cannot be held responsible for loss, damage or late delivery for any item I send.
Returns & Exchanges
Returns: I hope that you’ve taken the time to read about the jewelry I make, how it’s made, and the intention that goes into each piece. Please, please, please be sure of your preferences and sizes prior to your order. Ring and wrist sizing usually do not fare well when they are guessed upon. I’m very descriptive in my product listings with measurements and sizes being accurately noted. Due to the nature of my small handcraft business all purchases should be intended as non-returnable. However, I do aim for an amicable shopping experience for us both and understand that certain circumstances can arise.
Please do not hesitate to contact me immediately if your jewelry doesn’t meet your expectations of handmade jewelry. Item(s) must be sent within 7 days in it's brand new, perfect condition and I do ask that you pay for the return shipping. Refunds will be given once I have the item(s) in hand, less the original shipping charge. I highly recommend tracking/insurance and that the jewelry is carefully packed in it's original shipping box. If the item is not received by me in its brand new condition, the loss of its value or the time spent for me to bring it back up to resalable condition will be deducted from the original purchase price.
Exchanges: In most cases I am unable to accomodate an exchange request.
Precious Metals & Gems
Precious Metals: All metals used in my jewelry are reclaimed, or recycled. Mining for materials is devastating on the earth and on the people in some of the underdeveloped countries. I fully support the use of reclaimed metals, and the use of sustainable and ethical business practices. All the reclaimed metals used in making my jewelry are guaranteed their stated purity, whether I purchase from my industry trade vendor or melt down and reclaim the scrap material myself.
Gemstones: All stones and fine gems used in my jewelry are mined. They are not synthetic, simulated, imitation, composite, reconstituted or dyed.
Turquoise: I focus heavily on turquoise stones. Roughly 3% of turquoise mined worldwide for jewelry use is considered 'Natural'. 'Natural' classification means the material has received no treatment or enhancement. It has been mined, cleaned, cut & polished.
The other 97% of turquoise mined undergo various treatments to enhance strength so that it is durable for your jewelry. The common treatments are classified as 'Stabilized'. At times the treatments may permanently enhance the color, not to be confused with dyed. Unless disclosed as Natural, all of my turquoise is Stabilized. Jasper, Agates and other stones of the like generally do not undergo any treatments for stabilization.
Fine Gems: (Diamonds, Sapphires, Rubies, etc) Most precious gemstones that are used in Fine Jewelry undergo a treatment process to permanently enhance color or clarity. The enhancement is usually obtained by subjecting the raw material to high heat. This is considered very normal and acceptable in the jewelry industry. Please consider that any precious gemstone used in my jewelry will have a treatment as described above. *All diamonds purchased through my industry trade vendor are certified conflict-free under The Kimberley Process
Any treatments above and beyond normal on any stone I use, precious or not, that I'm aware of will be disclosed.
This is currently being updated. Please check back soon!
Frequently Asked Questions
Are you taking Custom Orders?
Thank you for thinking of me to be the one to make a special piece of jewelry for you. Unfortunately custom orders are not being accepted at this time. My desire right now is to work freely on large collections and single statement pieces to keep the shelves stocked on a more regular basis.
Custom work requires so much of my time and attention alone that I cannot do both in a timely manner. As a one-woman show here, the influx of requests received would require a wait-list of several months out. I don't believe that would serve anyone very well.
I look forward to bringing new designs and collections to you and I hope that something just perfect for you catches your eye!
Where can I visit you and see your work?
My private working studio is actually a part of my home! All of my finished and available jewelry can be seen and purchased here in the Shop section of my website. At this time I have not released any of my work to be offered here locally or in any other independant locations.
I will be keeping my Etsy shop open for the time being as I toggle back & forth between both platforms. All previews and details of upcoming work will be shown on my Instagram @brokenpinestudio and my and Facebook Page as Broken Pine Studio.
I don't know my ring or cuff size! What should I do?
It's easier than it seems! Simply stop by your local jeweler and ask them to size your finger for you. Having a professional measure your finger is going to give you an accurate size and most are happy to help you out!
Ring band width versus your ring size: It's important to understand that the width of a ring band can have a huge effect on your ring size and how it feels. The wider the ring band is, the tighter it is going to feel for your standard ring size. All of my rings are sized to accomodate that adjustment for varying band widths.
Cuff sizing: This is easy too! Take a complete measure around your entire wrist holding the tape measure as snug or as loose as you would want a cuff to fit. I'll make adjustments on my end for the wrist opening based on the measure you give me.
Do you offer Wholesale?
I do not offer my work for wholesale accounts at this time. Simply put, I am not a high output maker as much as I try to be! I do not produce enough pieces each month to offer them at wholesale rates that wouldn't require me to change the way I create or increase my hours in the studio to off-set the terms.
One of the most important considerations for me in the work I do goes far beyond just the making and selling. From the first seeds of communication planted to the packaging and shipping of each piece that is chosen and purchased, I have a direct hand in the complete process to come full circle. I believe I would lose a bit of that magic if I released my work for wholesale.